|Complaint / Grievance / Appeal|
- Contact your benefits manager within your organization or;
Write to Customer Service:
- CSG/CHN PPO
300 American Metro Blvd. Suite 170
Hamilton, NJ 08619
Be specific about your complaint / grievance / appeal;
- give provider name, address, telephone number if available or any other identifying information.
- a detailed description of your concern/issue.
- The Customer Service Department will acknowledge receipt of your verbal or written inquiry.
- You will be informed of the outcome in writing or via telephone.