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Complaint / Grievance / Appeal
 
  • Contact your benefits manager within your organization or;
  • Write to Customer Service:
    • quality@chn.com
    • CSG/CHN PPO
      300 American Metro Blvd. Suite 170
      Hamilton, NJ 08619
  • Be specific about your complaint / grievance / appeal;
    • give provider name, address, telephone number if available or any other identifying information.
    • a detailed description of your concern/issue.
  • The Customer Service Department will acknowledge receipt of your verbal or written inquiry.
  • You will be informed of the outcome in writing or via telephone.
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